Cancellation & Refunds

Refund Policy

We ask for your payment upfront to secure your booking. If no upfront payment has been made online - your booking will be cancelled one month before the start date.

Please be aware of our refund policy below to avoid any confusion. All refunds are minus the 2.5% booking fee.

100% refund

(2.5% booking fee non-refundable)

If cancelling one month or more before booking start date

50% refund

(2.5% booking fee non-refundable)

If cancelling 2 weeks before booking start date

0% refund

If cancelling less than 2 weeks before booking start date

Cancel my booking

Why we’ve moved to online payments

Faster drop-off + pick ups for everyone

We want your furry family to be excited when they come to stay at Muddy Paws. That's why drop-off should be quick with zero hassles or paperwork.

Less time on EFTPOS = more doggo walkies

Instead of fluffing around with payment while your pup anxiously waits, we've moved everything online.

Secure online payment

Pay upfront to secure your booking via email confirmation. We can also immediately refund any bookings up to 2 weeks before your start date.

Having issues?

As we move into this new, online direction - we understand there may be some concerns. If you have any issues or frustrations, please leave your anonymous feedback and we'll endeavour to improve.

Leave anonymous feedback