Yes, we are randomly audited by the council and unregistered dog’s onsite results in a hefty penalty for our business.
Yes, all dogs over six months of age must be spayed or neutered before their stay. This keeps our environment calm and comfortable for all guests and ensures a relaxed group dynamic.
Vanguard 5, Leptoguard and kennel cough, which must have been administered within the last 12 months and at least 7 days prior to arrival.
Yes, but please let us know about medical problems before you arrive. Please note, however, that we can’t allow dogs that have a contagious disease or condition. In some cases, there are multiple medications that need to be administered. Depending on the complexity there may be a surcharge.
If your dog falls unwell we will take them to our local vet clinic for treatment. We will do our best to contact you or provided emergency contact ASAP and if necessary discuss treatment options with the Vet. Due to our rural location and at times the need for immediate care we use our local vet clinic. If we are unable to reach you we will follow our trusted Vets advice on the best treatment plan - you are liable for the cost of this treatment.
Yes, we tend to get very busy – especially at weekends and school holidays.
No – we believe that long-stayers need more time and attention. Our numbers are limited and we do not offer discounts for multiple dogs.
Payment is online only via credit or debit card. There is a 2.5% surcharge for all secure transactions which is included in our fees. You will receive a booking confirmation email with a link to pay online.
If it is the first time your dog has stayed with us, they must be dropped off in the morning between 8.30am - 9.15am. This gives your dog the whole day to get used to us and its new surroundings so they will settle better at night time.
Due to security reasons and council regulations, we have set drop-off and pick-up hours which must be strictly adhered to and our gate is locked in between these times.
Absolutely! As we do limited numbers, we have more time to interact with your dog. We are definitely more of a 'holiday retreat' for dogs than a boarding kennel. If you check out our Facebook or Instagram page, you should be able to find photos of your dog having a great time!
If you want to, but we cannot be responsible for the items. We provide plenty of clean bedding and toys.
Always! The dog cottage and adjoining paddocks are fully fenced to 2 metres and meshed into the ground to prevent digging, allowing dogs to spend time off-leash in a secure environment under supervision.
Absolutely — social time is a big part of the Muddy Paws experience. We host a maximum of seven friendly dogs at any one time, which allows for a relaxed group dynamic and plenty of supervised interaction. Our small group setting means every pooch gets the chance to socialise, play, and feel part of the pack in a safe, calm environment.
We ask you to provide your dog/s regular diet. This is not to save us money rather for the comfort of your dog who may develop a sore tummy from a rapid change in diet. However, there is no reduction in fees as this often means more work.
No, we are a homestay for dogs - not a dog trainer. Dogs who present with behavioural issues take more time and energy to manage and this is unfair on the other dogs who are staying. It is our expectation that all dogs staying arrive with no major behavioural issues that will disrupt the communal environment and come on board with a basic command skillset. We can however recommend amazing trainers for different behavioural and training challenges if your dog isn't suitable after an intro day.
