Frequently Asked Questions

Requirements & Healthcare

Does my dog need to be registered?

Does my dog need to be neutered/ spayed?

​What vaccinations does my dog need to stay with you?

My dog needs medication – will you give it to them?

What if my dog falls unwell over their stay?

Booking & Payment

Do we have to book?

Is there a discount for longer bookings or multiple dogs?

What is the payment method?

Can I bring my dog in just before closing time?

What if I want to collect or drop off my dog outside your hours?

During the stay

​My dog has never been to a kennel before. Will they settle?

Can I bring my dogs special toy / blanket?

Will my dog be off-leash?

Will my dog play with the others?

Do I provide their food? Is there a reduction for this?

Do you train dogs?

Reminders for all doggos

Fully Vaccinated

Updated tick & flea vaccines

Drop off + Pick up

8.30am - 10am  or  
4.30pm - 6pm

required

Enough food for the duration

Recommended

Favourite BYO blankies welcome